E-COMMERCE OPERATIONS LEAD

I/ Job Summary

Lead the daily operations of marketplace stores (Shopee, TikTok Shop, and other platforms), ensuring seamless coordination between Brands, Fulfillment (FFM/3PL), and internal teams to drive operational excellence and business growth.

II/ Key Responsibilities

• Manage day-to-day marketplace operations, including product listings, pricing, inventory, and store performance.

• Lead the setup and launch of new marketplace stores and optimize store configuration.

• Coordinate with Brand partners, Fulfillment (FFM/3PL), and cross-functional teams to ensure smooth order fulfillment and operations.

• Plan and execute platform campaigns, promotions, and mega sales events.

• Monitor key KPIs (GMV, traffic, conversion, and store ratings) and implement improvement initiatives.

• Lead and support the e-commerce operations team to achieve business objectives.

III/ Requirements

• 3–5+ years of experience in marketplace operations (Shopee, TikTok Shop, Lazada, etc.).

• Proven experience in setting up and launching new online stores.

• Hands-on experience working with Brands and Fulfillment/3PL partners.

• Strong knowledge of Seller Center, campaign management, inventory, and order operations.

• Excellent coordination, problem-solving, and leadership skills.

• FMCG or E-commerce Enabler experience is a strong advantage.

IV/ Company benefit

• Salary Range: To be discussed based on qualifications and experience.

• Social, health and unemployment insurance in accordance with Vietnamese labor law.

• Professional and dynamic working environment.

• Career development and training opportunities.

• Annual company activities, team building and company trips.